PLEASE READ THE TERMS AND CONDITIONS, BEFORE BOOKING. MOBILE APPOINTMENTS ARE FOR CURRENT OR REFERRAL CLIENTS ONLY!!!
• MOBILE SESSIONS
Please
follow these procedures to help us help you. Mobile sessions are only
offered in 75 or 90 minutes. The 120-minute option (60 minutes per
person) is for couples or a back-to-back session ONLY (i.e., friends,
siblings, parents, etc.) Please ensure that there is enough space for
the table and therapist to move around freely with your session. The
client must provide a clean full sheet set, including a fitted sheet,
top flat sheet, and pillowcase (if you are unable to provide this,
please inform me before booking.) We
will not take the table upstairs or downstairs, except for getting it
into the open space for your session (i.e., into your home or location.)
If you have pets, please ensure that they are kept in a separate area
during your session. Please allow at least a 15-20 min grace period to
set up and clean afterwards. Patrice is currently only available on
weekends, as she transitions into this full-time. We highly advise you
to book as many appointments as possible in advance, or after each
session to reduce your chances of not getting one for a while. All
new referral clients must upload a copy of their photo ID for safety
purposes and location tracking is utilized at all times.
• ZERO TOLERANCE POLICY
Therapeutic massage is just that, therapeutic massage. Massage is
naturally sensual because of the touch, but it is the intent behind it
that makes the difference. The intent is to heal, promote relaxation,
and/or reduce stress. There is no sexual activity involved whatsoever.
If you are expecting this, please look elsewhere and do not consider
booking. Respect us as your therapist and we will respect you as the
client. If
there are any sexual comments, advances, gestures, or anything that we
feel are sexual in nature, your appointment will be canceled
immediately, and you will be charged the full price. If we feel threatened, we also reserve the right to contact the appropriate authorities for our safety. You WILL NOT be able to book with us again. Thank you for your understanding and respecting our practice.
• BOOKING
A $30 non-refundable deposit is REQUIRED to book your appointment and goes toward your service. If
you re-book immediately after your session, you will not need to pay
the deposit for your next session. The cancellation policy still applies.
If you need to reschedule, cancel, or change your appointment, your
deposit can be transferred to your new appointment for a maximum of 2
times. You also have the option to pre-pay in full. Referral based only for mobile sessions. The referral name is required on the intake form. If you book without a referral, your appointment will be canceled.
PLEASE
NOTE: NO CALL NO SHOW RESULTS IN NO FUTURE APPOINTMENTS. YOUR DEPOSIT
IS FORFEITED AND YOU WILL BE CHARGED THE REMAINING BALANCE 100% OF THE
SERVICE. Things do happen that arise out of our control such as
accidents, sickness, emergency family matters, please reach out when you
are able to discuss your circumstances.
• REFUNDS
There are no refunds for deposits, sessions, prepayments, gifts or gift
cards, or packages. Payments for sessions are valid for 1 year and can be exchanged
for another date that is available. Payments for gift cards are valid for 4 years after purchase.
• TRAVEL FEE
A travel fee is automatically included with your session up to 30 miles
from 20695. It is discounted 10% if you are within 5 miles and/or have
your own table, which wouldn't require us to bring one. Please know that
it does take a lot to travel and set up for the session, but there is
nothing like being in the comfort of your own home getting a massage.
You don't have to leave afterwards and can just relax. You will bask in
the amazing session you just received. If you are outside of the 30
miles range, please contact us before booking, as this helps to ensure
adequate time to serve clients within the limited weekend time schedule.
An additional fee is added when the mileage goes beyond 30 miles.
• CANCELLATIONS
We respectfully ask that you provide us with at least a 24-hour notice
of any schedule changes or cancellation requests. Please understand that
when you cancel or miss your appointment without providing a 24-hour
notice we are often unable to fill that appointment time. This is an
inconvenience to your therapist and means other clients miss the chance
to receive services they need. We understand wholeheartedly that things
do arise out of our control. The
deposit is non-refundable; however, it can be transferred to your new
appointment for a maximum of 2 times. If you are currently are
experiencing or had cold/flu like symptoms, nausea, diarrhea, fever, etc
in the last 24/48 hours please reschedule as soon as possible. A
massage during your time of illness will not help you to feel better, in
fact it does the opposite and can exacerbate the symptoms as it puts
the immune system in overdrive. This also protects myself and other
clients from getting sick. If the notification happens
after 24 hours, 50% of the remaining balance of the service fee will be
charged to the first missed session and 100% of the service fee for each
session thereafter. Inclement weather may also result in the need for
late cancellations. We will do our best to give advanced notice if we
need to cancel due to bad weather and ask you to do the same. We will
not risk our own safety trying to make your appointment. Late
cancellation due to emergency, illness, or inclement weather will
generally not result in any missed session charges, but this is
determined on a case-by-case basis.
• HYGIENE
We thoroughly wash our hands, forearms, and elbows a minimum of 20-30
seconds before and after each session, and after cleaning/disinfecting
the table and equipment using hospital grade products. Our nails are
always trimmed short and cleaned. If linens are provided by us, a fresh
set is always used and laundered at the end of the day. If the client
provides the linens, please ensure that they are clean. The client must
shower before each session for hygienic purposes. This reduces the
amount of bacteria that can be spread from skin-to-skin contact. We will
not place unclean linens or bodies on our table.
• LATE ARRIVAL
Studio sessions:
Please arrive approximately 5-15 minutes before your scheduled
appointment based on your needs to review any paperwork, ask questions,
use the bathroom, and allow time for undressing.
Mobile Sessions:
We ask that you provide us with at least 15-20 minutes of setup time
prior to your appointment, including time to fill out any required
paperwork, as well as answer any intake questions we may have.
ALL SESSIONS:
Please understand that issues can arise that may cause you or us to be
late for your appointment. However, we ask that you call or email to
inform us if this ever occurs so we can do our best to accommodate you,
and the same applies for us. Appointment times are reserved for each
client, we cannot exceed that reserved time without making the next
appointment late. For this reason, if your appointment time is delayed
due to no fault of our own, it may result in loss of time from your
massage so that your session ends at the scheduled time. Full-service
fees will be charged even when sessions are shortened due to a later
start time. In return we will do our best to be on time, and if we are
unable to do so (due to unforeseen circumstances) we will add time to
your session, if possible, or a future session to make up for the late
arrival or adjust the service charge accordingly.